We’re committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information, how we use it and how we keep it secure.
What does this apply to?
This policy applies to personal information that we collect from or about our customers and other stakeholders.
Personal Data We Collect
We collect data to operate effectively and provide you with the best possible service when purchasing our products. Some of this data you provide to us directly by submitting an enquiry or placing an order through our website or social media channels. We may also collect data if you email us, phone us or if we meet you at a promotional event.
Please note that we may combine the data that we collect through multiple channels to build a more complete profile.
That said, we strive to limit the amount of personal data that we collect and store, we will just keep the bare minimum that makes it necessary for us to complete our operational duties. We will never keep card details on file.
We will store your personal information for as long as your account is active or for as long as you tell us not to.
The Type of Information We Collect
The personal information that we collect may include your name, email address, phone number and products of interest.
We will store data that you have voluntarily shared with us in relation to your experience of the company. We may use this to promote our business. This feedback may be verbally communicated or submitted by email or via our online platforms. Examples may include testimonials, suggestions, feedback questionnaires, focus groups, social media comments and case study information. But we do stress that none of your personal contact information will be given out in our marketing materials!
Account information will only be collected to allow us to process orders. This will be processed through a secure payment method and will not be shared externally.
How We Use Data
We will only use it to administer your account in order to supply products and services that you request from us. We will never share your personal data with a third party.
By agreeing to our privacy terms we can track the progress of your orders and provide you with a tailored service in the future. We will not use your data to bombard you with marketing and promotional literature.
If you have double-opted in to our mailing list, we may contact you on occasion to inform you about our products, projects and associated industry news and events. We will not pass your personal information on to a third party and if you wish to opt-out of our mailing list, you can do so at any time by clicking ‘unsubscribe’.
How to Access & Control your Personal Data
If you would like to access or update your personal data, please contact us at: firstname.lastname@example.org
Please note that if you chose to remove or not submit personal data when requested we may not be able to process your order or provide you with information on promotional activities.
We reserve the right to make amendments and updates to this policy at any point. Any changes will be posted in this policy and notified via our website. We encourage that you regularly review this policy to make sure you are aware of any such changes.